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SHIPPING INFORMATION

Ella Gray offers Free Standard Shipping to all orders. No Minimum.

We ship using USPS First Class Standard International Shipping. Please contact us if you need to expedite your orders. We would have to invoice you for the additional cost.

All products are shipped from the United States. Standard Shipping usually takes about 10-25 business days to United Kingdom and 15-30 business days to everywhere else in Europe. Please allow time for delivery before contacting us. All orders are subject Custom charges. We are not responsible for custom fees.

RETURN POLICY

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

HOW TO RETURN A PRODUCT
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

Our return address is:

Ella Gray
3728 W. Warner Ave.
Santa Ana, CA 92704
United States

It can take up to 10-20 business days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 72 hours.